Frequently Asked Questions

We absolutely take trades on gear! Trade in a guitar, amp or pedal that you've had sitting around and we can give you store credit towards your next purchase. It's always best to give us a call beforehand as we may be busy in the shop with customers or may have similar items already in stock. If you have an idea of the price you would like credited for the trade that information is also very helpful.

Yes, we always have a healthy stock of consigned guitars, basses and amplifiers. We don't take in too many consigned pedals unless they are rare or have very specific functions. After inspecting the guitar of any defects and agreeing on a listing price we get the guitar ready for shop patrons to try and buy your guitar. We take a consignment rate of 30% for instruments listed under $1500 and 25% for instruments listed over $1500 Why consign your guitar? We handle the "tire kickers" so you don't have to. Guitars Plus has a reputation for housing rare, unique, vintage and boutique guitars so we have a steady stream of folks who check out our inventory.

Yes. We're happy to purchase your instrument if we feel it will suit our inventory. We provide payment via e transfer or cheque following proper documentation of the guitar and the seller. Sellers will need to provide: - Name - Phone Number - Email - A valid piece of pictured government ID We don't do cash deals on any equipment.

Not really... We're a shop that primarily focuses on guitars and guitar accessories. We typically deal with electric and acoustic guitars and basses. Sometime we will have a lap steel or dobro but we don't carry mandolins, ukuleles or banjos. Check out our online stock to see what we have in store or come by the shop during operating hours.

Yes we do! We have 3 great technicians that work together to see that your refret goes as smoothly as possible. We offer nickel silver, gold EVO and stainless steel options in various gauges. Often times a refret requires a new nut which we're also happy to provide in either bone or Graph Tech TUSQ. Depending on the scope of work, the process usually takes 3 weeks to fully complete. Installing new frets in your guitar will change the sound, feel and playability of your instrument and the neck relief will move as the woods adjust to the new fretwire. We offer 90 business day warranty on our work to ensure that you neck accepts the new frets and that any movement in the neck can be quickly adjusted. Refretting a bass or guitar is quite a "surgical" process and requires the right tools, patience and awareness to make sure everything goes well. Bring your instrument by the shop and we'll be happy to walk through the process and pricing options for your specific instrument and budget.

In Store: New Items: New items can be returned within 14 business days. All new guitar/bass/amp purchases are subject to a 15% restocking fee. New stock must be returned with the original tags, cases, and stickers and are subject to an inspection for any scratches, wear or marks that may diminish the stock's value. If the condition of the item has decreased under its new owner's possession, the amount refunded to the customer will be determined by GP staff accounting for the diminished condition's market value. Consignment & Used Items: No refunds on consignment or used items. Online: Guitars Plus will provide adequate photographs of the product to display the instrument's condition. It is the purchaser's responsibility to request a particular angle or detail before purchasing. In store sales imply the customer has inspected the instrument to their satisfaction prior to purchase. Discounted, used, vintage and B-Stock instruments are sold "As Described" and are excluded from the 14 day return policy. Purchasers must return new products in the original product packaging along with all included materials (manual, warranty cards, tools and all accessories) and in the original condition that it was received. Manufacturing warranties for new products must NOT be registered, if a warranty is registered the product can not be returned. Items returned not in like-new condition (scratched, dented, added velcro or modified in any way) or missing any of the original materials (hang tags, tools, paperwork, accessories, etc) the purchaser's return will be subject to a minimum 25% restocking fee. Please pack carefully. Shipping Policy Shipments are picked up in batches on either Tuesday or Friday (subject to holidays and store closures) Please allow 3-4 business days for packing supplies, reverb payouts and tracking info to be processed before parcel is picked up by the carrier company. Shipping costs are non-refundable, it is the customer’s obligation to cover all shipping costs if returning a shipment. Premium instruments priced $2500 and higher are subject to a Premium Restock Fee of 15%.